Return Policy

Best Friend Fence Return Policy

We at Best Friend Fence are confident that we provide the highest quality fence materials, accessories, and tools available. If for any reason you are dissatisfied with your purchase, we will accept unused material in the original packaging within 30 days of the initial purchase, subject to a 20% restocking fee.

The condition of your shipment should be documented on your package before it is returned to us. It is also recommended that you ship your return with a carrier service that will provide you with tracking numbers. This will provide you with a means of following the progress of your return and it will also alert you as to when the return is received by our shipping department. Adherence to these instructions will ensure that your account is credited as quickly as possible.

Please call our Customer Service Department at 1-800-244-3337 to obtain a Return Authorization Number (RMA) prior to making any returns.

Customer is responsible for all shipping charges. Please allow 2-4 weeks after material is received for return payment credit processing.

***Items sent back by any other method cannot be guaranteed a refund.

Important Notice:

Posts and Sleeves are not returnable! Kits and Kit components can not be returned!